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Refund Policy – VRScope

Welcome to VRScope, where we aim to deliver the most immersive and engaging virtual reality (VR) gaming experiences available. We recognize the importance of customer satisfaction and strive to provide clear, fair, and transparent policies regarding refunds. This Refund Policy outlines the terms and conditions under which refunds may be granted for VR games and related digital content purchased through our platform.

Please read this policy carefully to understand your rights and responsibilities. By purchasing VR games from VRScope, you agree to comply with the terms outlined below.

1. Scope of Refund Policy

This Refund Policy applies to all VR games, downloadable content (DLC), and related digital products purchased directly from VRScope. It covers both standalone games and additional content that enhances your VR experience.

Due to the digital nature of VR games, which are delivered instantly upon purchase, our refund policy is designed to balance customer protection with prevention of abuse.

2. Refund Request Window

Refund requests must be submitted within 14 calendar days from the date of purchase. Requests made after this period will generally not be accepted unless exceptional circumstances apply, such as unresolved technical issues.

3. Eligibility Criteria

  • The VR game or product has been played for less than 2 cumulative hours on all accounts linked to the purchase.
  • The product has not been modified, transferred, or shared.
  • The purchase was not part of a bundle or promotion explicitly marked as non-refundable.
  • You provide valid proof of purchase, including order confirmation and transaction details.

Refund eligibility is verified through system logs and purchase records.

4. Non-Refundable Items

  • Downloadable content (DLC) once downloaded or activated.
  • In-game currency, skins, or consumables.
  • VR games or content purchased as part of a discounted or promotional offer.
  • Gifts or purchases made on behalf of another user.
  • VR experiences that have been fully downloaded and played beyond the usage limit.
  • Subscription-based VR services after the initial access period.

5. Technical Issues and Performance Problems

If you experience technical difficulties preventing you from enjoying a VR game, we recommend contacting our support team promptly. We will assist in troubleshooting compatibility, hardware, or software issues.

A refund may be granted if:

  • The technical issue persists despite reasonable efforts to resolve it within 7 business days.
  • The VR game is proven to be defective or incompatible with your system despite meeting minimum requirements.
  • The problem stems from a fault in the product or our platform, not your hardware or setup.

Please document all communication and provide relevant evidence to expedite your refund request.

6. Pre-Orders and Early Access

Pre-orders for VR games can be canceled with a full refund up to the official release date. After release, the standard refund policy applies.

Early Access VR games are subject to the same 14-day and 2-hour playtime limits. Since Early Access titles are works in progress, they may have bugs or incomplete features; these do not automatically qualify for refunds unless severe and unresolved.

7. How to Request a Refund

  1. Submit your request through our official customer support channel within 14 days of purchase.
  2. Include your full name, purchase details, reason for refund, and any supporting documentation.
  3. Cooperate with our team during the review process, which typically takes 5 business days.

Approved refunds are processed back to the original payment method within 7–10 business days. Processing times may vary based on your financial institution.

8. Preventing Abuse

To maintain fairness, we monitor refund activity. Abusive practices such as repeatedly purchasing, playing, and refunding games, or claiming refunds without valid reasons, may result in:

  • Denial of current and future refund requests.
  • Suspension or termination of your account.
  • Loss of access to purchased content.

Refunds are a privilege, not a right, and are granted in good faith.

9. Subscription Services

If you subscribe to VR gaming services or memberships, cancellations and refunds are governed by the subscription terms. Typically, refunds are only provided if cancellation occurs within the first billing cycle and no usage has taken place.

10. Legal Rights and Policy Updates

This policy complies with all relevant consumer protection laws. Certain jurisdictions may grant extended refund rights beyond those described here; we honor such rights accordingly.

We reserve the right to modify this Refund Policy at any time. Updates will be posted on our platform and become effective immediately.

11. Customer Support and Contact

For questions or assistance regarding refunds, please contact our dedicated support team. We are committed to ensuring your VR gaming experience is rewarding and enjoyable.

Thank you for choosing VRScope. We look forward to bringing you the best in virtual reality gaming and support.