Privacy Policy – VRScope

At VRScope, we take your privacy seriously and are committed to protecting the personal information you share with us while enjoying our virtual reality (VR) games and services. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our VR games, platforms, applications, and associated services. By accessing or using our VR services, you agree to the terms outlined below.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your VR gaming experience. The information we collect includes:

a. Personal Information:

Name, email address, date of birth, and contact details.
Payment details such as credit/debit card information when you make purchases.
Account credentials including usernames and passwords.
Profile information such as avatar, gamer tags, and preferences.

b. Device and Technical Information:

VR device type, model, operating system, firmware version.
IP address and network information.
Hardware specifications such as sensors and controllers.
Device motion data, including head, hand, and body tracking.

c. Usage Data:

Gameplay data including in-game actions, achievements, scores, and preferences.
Time spent in games, levels accessed, multiplayer interactions.
Error logs and crash reports.

d. Location Information:

Approximate location based on IP address or device permissions, if granted.

2. How We Use Your Information

Your information is used for the following purposes:

Account Creation and Management: To register you, manage your account, and authenticate your identity.
Gameplay Experience: To personalize your gaming environment, adapt difficulty, save progress, and enable social interactions.
Payment Processing: To process transactions securely and manage subscriptions or purchases.
Customer Support: To respond to your inquiries, resolve technical issues, and improve support services.
Marketing and Communications: To send promotional messages, updates, and offers if you have opted in.
Game Development and Improvement: To analyze gameplay data, detect bugs, optimize performance, and develop new features.
Security and Compliance: To protect against fraud, enforce terms of service, and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under these circumstances:

With Service Providers: We may share information with trusted third parties who help us provide services, such as payment processors, cloud hosting providers, and analytics companies.
With VR Platform Providers: Data may be shared with VR hardware or platform providers to ensure compatibility and service quality.
Legal Requirements: We may disclose your information if required by law, court order, or to protect our rights or the safety of others.
Business Transfers: If our company merges, is acquired, or undergoes asset sales, your data may be transferred as part of that transaction.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.

5. Your Rights and Choices

You have rights regarding your personal data under applicable privacy laws, including:

Accessing your personal information.
Correcting inaccurate or incomplete data.
Deleting your personal data, subject to legal or contractual restrictions.
Objecting to or restricting certain data processing activities.
Withdrawing consent for marketing communications at any time.

To exercise your rights, please contact our data protection officer or customer support team. We may require identity verification before processing your requests.

6. Children’s Privacy

Our services are not directed at children under the age of 13 (or the age specified by applicable laws). We do not knowingly collect personal information from children without parental consent. If we discover that we have collected such information, we will take prompt steps to delete it.

7. Security Measures

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, loss, misuse, or alteration. These measures include encryption, secure servers, regular audits, and restricted data access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your VR gaming experience, remember preferences, and gather analytical data about how you use our services. You can control cookie preferences through your device settings, but disabling cookies may affect functionality.

9. International Data Transfers

Because we operate globally, your data may be transferred to and processed in countries outside your residence. We ensure that such transfers comply with applicable privacy regulations and that appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly. Continued use of our services after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Privacy Officer or customer support team at:

VRScope
53 Shotover Street, Queenstown 9300, New Zealand
Email: [email protected]
Phone: +6434411155

Thank you for trusting VRScope with your VR gaming experience. We are dedicated to providing a safe, immersive, and respectful environment while protecting your privacy.