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Data Protection Policy – VRScope

1. Introduction

We are dedicated to protecting your privacy and safeguarding the personal information you provide when you use our virtual reality (VR) games and associated services. This Data Protection Policy explains how we collect, use, store, and protect your personal data. Our commitment is to handle your data responsibly, complying with applicable data protection laws and ensuring your gaming experience is both immersive and secure.

By using our VR games, applications, websites, or related platforms, you consent to the data processing practices described in this policy. If you do not agree with the terms outlined here, please refrain from using our services.

2. Scope of this Policy

This policy applies to all personal data collected through any VR gaming-related interaction, including account registration, gameplay, purchases, community participation, support requests, and website visits. It covers data gathered from PC, console, and standalone VR devices as well as associated software and platforms.

3. Types of Data We Collect

  • Personal Identification Data: This includes your name, email address, date of birth, username, and password during account creation.
  • Device and Technical Data: Information about your VR headset, controllers, operating system, IP address, hardware specifications, and software versions. This helps us optimize game performance and troubleshoot technical issues.
  • Gameplay Data: Data related to your in-game actions, achievements, movement tracking, session duration, multiplayer interactions, and usage patterns. This information allows us to improve game design, balance gameplay, and offer personalized experiences.
  • Transaction Data: Details of purchases, billing addresses, transaction amounts, and payment methods. We do not store full payment card details; these are processed securely by trusted payment providers.
  • Communication Data: Records of your communications with customer support or community forums, including chat messages and emails.
  • Location Data: If enabled, your geographic location or spatial positioning data may be collected to enhance location-based VR features.
  • Behavioral Data: Preferences, menu settings, and responses to surveys or feedback forms.

We avoid collecting any sensitive personal data unless explicitly required and with your consent.

4. How We Use Your Data

  • Service Provision: To create and manage your user account, enable game access, save progress, and synchronize data across devices.
  • Enhancing User Experience: To personalize content, tailor gameplay, recommend new features, and optimize the VR environment.
  • Security: To detect and prevent fraudulent activities, cheating, unauthorized access, and to enforce terms of service.
  • Technical Support: To respond efficiently to your inquiries, resolve technical issues, and improve customer service.
  • Marketing: With your consent, to send you updates about new releases, special offers, and relevant news about VR games.
  • Legal Compliance: To comply with applicable laws, regulations, and enforce legal rights.

We ensure that data processing is limited to these legitimate purposes.

5. Data Sharing and Disclosure

We do not sell or trade your personal data. However, we may share your information with trusted third parties in the following cases:

  • Service Providers: Cloud hosting companies, payment processors, analytics services, and marketing partners who support our operations. These providers are contractually obligated to protect your data and use it only as needed.
  • VR Platform Providers: Such as console or headset manufacturers to enable game functionality and updates.
  • Legal Authorities: When required by law, or to protect our rights and the safety of our users.
  • Business Transfers: In case of mergers, acquisitions, or asset sales, your data may be transferred under appropriate safeguards.

Any data sharing is conducted in accordance with relevant privacy laws and security standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal, accounting, or regulatory requirements. When data is no longer needed, we securely delete or anonymize it to prevent unauthorized use.

7. International Data Transfers

Your data may be transferred and stored outside your country of residence, including jurisdictions with different data protection laws. We take steps to ensure your data remains protected through appropriate legal safeguards such as contractual agreements or compliance with recognized international data protection frameworks.

8. Your Rights

Depending on your location and applicable law, you may have the following rights concerning your personal data:

  • Access: Request a copy of your data that we hold.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data when it is no longer necessary.
  • Restriction: Request limitations on how your data is used.
  • Objection: Object to processing based on legitimate interests or direct marketing.
  • Portability: Receive your data in a structured, commonly used format.
  • Withdraw Consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact our data protection team. We may require verification to protect your privacy.

9. Children’s Privacy

Our VR games are not intended for children below the age required by law unless explicitly stated. We do not knowingly collect data from minors without parental consent. If we discover that personal data has been collected from a child improperly, we will promptly delete it.

10. Automated Decision Making

Some VR game features may involve automated processes, such as matchmaking, content recommendations, or difficulty adjustments. These processes are designed to enhance gameplay and do not result in legal or similarly significant effects on players.

11. Security Measures

We employ robust security protocols including encryption, access controls, network monitoring, and regular audits to safeguard your personal data against unauthorized access, alteration, or destruction.

12. Updates to this Policy

We may update this Data Protection Policy as needed to reflect changes in our services, legal requirements, or industry best practices. We encourage you to review the policy regularly to stay informed.

13. Contact Information

For questions or requests regarding your personal data or this policy, please reach out to our data protection contact via the customer support channels available within your VR game account or platform.

This policy ensures your personal information is handled with the highest level of care as you enjoy our VR gaming experiences.